Apple has never been a company to waste words. Since the iPhone 5 was released Sept. 21 though, the traditionally tight-lipped company hasn't had much choice else other than to admit failure on a host of issues with its new device.
Today Apple released a fix for a bug that had allowed some devices on Verizon Wireless' network to voraciously consume cellular data while connected to a Wi-Fi network, preternaturally depleting users' finite data minutes.
The company suggests Verizon users complete the following instructions to install an update to address the problem:
- Tap Settings > General > About.
- Wait for the following alert to appear:
- Tap OK to install the update.
- Hold the Sleep/Wake button down until you see "slide to power off".
- Slide to power off.
- After the device powers off, hold the Sleep/Wake button to turn your phone back on.
- Note: To finish the installation of the update, your iPhone 5 must be turned off and then on again.
- After your iPhone restarts, tap Settings > General > About, then scroll down to Carrier and verify that "Verizon 13.1" is displayed.
Apple's Support Communities have reportedly been besieged by user complaints of Wi-Fi problems with the iPhone 5 since its release, which we can only guess is what prompted this response from the company. Some reports from users have complained of the inability to connect to their Wi-Fi networks at all, with even more reports that their connection was painfully slow.
While the iPhone 5 and iOS6 have received largely positive reviews, they both have had their fair share of problems.
More problems with iPhone 5 and iOS 6
Maps
We'd be remiss if we didn't mention the biggest complaint every user has had with the iPhone 5 thus far: the unequivocal failure of Apple's Maps across the board. Just why is it such a disappointment? Oh, let us count the ways.
Maps lacks key details on prominent cities and has bizarre quirks. In one instance, an entire town was in the wrong location, and some users also found duplicate islands.
Apple's new app displays more road names than place names, and does away with color-coded roads, so, navigating to a specific point using pinch and zoom is much trickier.
The app's biggest drawback is its lack of public transportation directions, so if you haven't mastered the subway yet, you won't be getting any help from Maps. And while asking for subway directions doesn't work particularly well, according to Engadget, the app actually does offer public transportation directions. However, if you choose that option it shoots you straight into the App Store with a search for "Routing Apps," a search that currently has zero results.
While Apple's Maps features a 3-D "Flyover" view of some central cities, they lack Google's very useful ground-level photographic street views. And even though Apple's maps are fairly accurate, they reportedly tend to default to a more zoomed-in view than Google's, making them look emptier until you zoom out.
Even Google Maps designer Fred Gilbert who worked with Apple on the original Google Maps app for the first iPhone voiced his incredible disappointment with Apple Maps over Google+, saying, "as one of the original designers of Google Mobile Maps I remember how difficult it was working with Apple. But this just blows my mind," according to seroundtable.com.
Phones are pre-scratched/scuffed out of the box
What do you get for $200? Nicks and scratches on your smartphone straight out of the box.
Angered customers have quickly taken to message boards dedicated to Apple products, complaining about the slight yet pesky scuffs and scrapes near the antenna markers on the side of the device or close to the screen. Others chided Apple for the apparent susceptibility of its new anodized aluminum case to abrasions.
According to posts on sites like MacRumors, it appears that most of the problems are limited to the black version of iPhone 5.
"Mine arrived today with small scratches on it right out of the box. Looks like they chipped the anodized coating putting the screen in, and there is a small mark on the lower back too, by the glass section," said MacRumors commenter spr97ajm.
"I'm not going to worry about it, but it shows the coating is soft, and will chip over time," he added.
Another forum user Sick z33 said that his black iPhone also came with a "couple of the nicks."
"Will use the phone til Apple decides to release something regarding the issue," the smartphone owner concluded.
"Super excited that my new iPhone 5 was just delivered about 15 minutes ago. It looks and feels amazing, except however while doing my typical inspection when I get a new product I found a small chip in the back bottom left corner of it," added longtime Apple user msett on MacRumors.
Other users too to Twitter complain of the pre-chipped/scuffed phones they received.
"Just unboxed my #iPhone5 and found a knick on the top left corner. How dare someone in China accidentally damage my phone before I do!" Peter G. @iheijoushin wrote.
Light leaks
Apparently, the iPhone 5 may have the same light leak problem that initially plagued other Apple devices like the iPad and iPhone 4S.
One user on the MacRumors forum posted a photo of the new iPhone in relative darkness, showing a small flash of light coming from the top of the device behind the glass panel. Another posted a similar picture displaying the same light leak. Other users have since added to both discussions, reporting the same issue on their new iPhones.
Apple's Discussion Forums have also picked up a few complaints about the light leakage issue.
Some users say they received a replacement unit from Apple, but the new units suffered from the same glitch. The number of posts on this problem is marginal right now, so it's difficult to tell just how widespread the issue may be.
Some buyers of last year's iPad 2 discovered a similar problem with light leakage: light was reportedly coming from around the bezel directly into the display. Earlier in 2011, tests of the white iPhone 4 also found light leaking in when using the built-in camera. At that time, the problem was pinned on the way the white paint was interacting with the phone's glass technology.
In the case of the iPad 2, the light leakage was accompanied by a yellow tint that affected the screen. The yellow tint also was found on the iPhone 4S. Many people said that these defects were the result of the glue used in the screen assembly not having fully hardened. In those cases, owners found that both problems eventually went away.
For now, iPhone 5 owners who notice the light leakage should certainly take the phone back to Apple for a replacement. But if this problem mimics the same one in the past, then it may be a matter of waiting for the defect to eventually resolve itself.
True "4G"
This complaint depends entirely on your location and smartphone carrier. If you're on Verizon or Sprint, you'll have the greatest support network for 4G, but you can't use voice and data simultaneously.
Similarly with Verizon, if you're in an area like the middle of Kansas, prepare to be very envious of the east coast, because with no 4G LTE coverage there, your service will fall back to 3G speeds.
In Sprint's case, the coverage is ample, but it isn't always true 4G, either. Sprint's calling both its WiMAX and LTE "4G," a claim as confusing as it is untrue.
WiMAX, or "Worldwide Interoperability for Microwave Access," is probably the least known of standard of 4G, and right now Sprint is the main carrier we know of using it. Sprint claims its 4G speeds are up to 10 times faster than its 3G speeds. Of course, that could be hyperbole, but WiMAX is noticeably faster than 3G.
4G LTE, or "Long Term Evolution", is the newest fastest genre of the 4G network. Reportedly, carriers claim it's up to 10 times faster than 3G, and apparently, that might even be a low estimate. LTE is so fast that download speeds can rival cable or DSL.