Sep 24, 2012 02:29 PM EDT
iPhone 5 Features, Release Date: 5 Problems to Watch Out for When You Buy

Now that Apple's released its new iPhone 5, and the hype machine is cooling down, we finally have a chance to get our hands on the device and all decide for ourselves just how good it really is. The early verdict? Good -- but just like any large product launch it hasn't been without its fair share of surprising complications.

Five problems to watch out for when you un-wrap your iPhone 5:

Phones are pre-scratched/scuffed out of the box

Many excited Apple customers stood in line for hours on end this week just to get their hands on the shiny new iPhone 5, and what did they find? Nicks and scratches on the smartphones straight out of the box.

Angered customers quickly took to message boards dedicated to Apple products, complaining about the slight yet pesky scuffs and scrapes near the antenna markers on the side of the device or close to the screen. Others chided Apple for the apparent susceptibility of its new anodized aluminum case to abrasions.

According to posts on sites like MacRumors, it appears that most of the problems are limited to the black version of iPhone 5.

"Mine arrived today with small scratches on it right out of the box. Looks like they chipped the anodized coating putting the screen in, and there is a small mark on the lower back too, by the glass section," said MacRumors commenter spr97ajm.

"I'm not going to worry about it, but it shows the coating is soft, and will chip over time," he added.

Another forum user Sick z33 said that his black iPhone also came with a "couple of the nicks."

"Will use the phone til Apple decides to release something regarding the issue," the smartphone owner concluded.

"Super excited that my new iPhone 5 was just delivered about 15 minutes ago. It looks and feels amazing, except however while doing my typical inspection when I get a new product I found a small chip in the back bottom left corner of it," added longtime Apple user msett on MacRumors.

Other users too to Twitter complain of the pre-chipped/scuffed phones they received.

"Just unboxed my #iPhone5 and found a knick on the top left corner. How dare someone in China accidentally damage my phone before I do!" Peter G. @iheijoushin wrote.

Light leaks

Apparently, the iPhone 5 may have the same light leak problem that initially plagued other Apple devices like the iPad and iPhone 4S.

One user on the MacRumors forum posted a photo of the new iPhone in relative darkness, showing a small flash of light coming from the top of the device behind the glass panel. Another posted a similar picture displaying the same light leak. Other users have since added to both discussions, reporting the same issue on their new iPhones.

Apple's Discussion Forums have also picked up a few complaints about the light leakage issue.

Some users say they received a replacement unit from Apple, but the new units suffered from the same glitch. The number of posts on this problem is marginal right now, so it's difficult to tell just how widespread the issue may be.

Some buyers of last year's iPad 2 discovered a similar problem with light leakage: light was reportedly coming from around the bezel directly into the display. Earlier in 2011, tests of the white iPhone 4 also found light leaking in when using the built-in camera. At that time, the problem was pinned on the way the white paint was interacting with the phone's glass technology.

In the case of the iPad 2, the light leakage was accompanied by a yellow tint that affected the screen. The yellow tint also was found on the iPhone 4S. Many people said that these defects were the result of the glue used in the screen assembly not having fully hardened. In those cases, owners found that both problems eventually went away.

For now, iPhone 5 owners who notice the light leakage should certainly take the phone back to Apple for a replacement. But if this problem mimics the same one in the past, then it may be a matter of waiting for the defect to eventually resolve itself.

Bad Wi-Fi

Yet another problem that seems to be popping up sporadically with users is that some of the phones are suffering Wi-Fi connection problems. Some reports from users have complained of the inability to connect to their Wi-Fi networks at all, with even more reports that their connection was painfully slow.

Apple has not responded to any of the reports of problems so far, but some are beginning to wonder if the company will eventually have to do a recall to deal with all the issues the new aluminum chassis have created.

True "4G"

This complaint depends entirely on your location and smartphone carrier. If you're on Verizon or Sprint, you'll have the greatest support network for 4G, but you can't use voice and data simultaneously.

Similarly with Verizon, if you're in an area like the middle of Kansas, prepare to be very envious of the east coast, because with no 4G LTE coverage there, your service will fall back to 3G speeds.

In Sprint's case, the coverage is ample, but it isn't always true 4G, either. Sprint's calling both its WiMAX and LTE "4G," a claim as confusing as it is untrue.

WiMAX, or "Worldwide Interoperability for Microwave Access," is probably the least known of standard of 4G, and right now Sprint is the main carrier we know of using it. Sprint claims its 4G speeds are up to 10 times faster than its 3G speeds. Of course, that could be hyperbole, but WiMAX is noticeably faster than 3G.

4G LTE, or "Long Term Evolution", is the newest fastest genre of the 4G network. Reportedly, carriers claim it's up to 10 times faster than 3G, and apparently, that might even be a low estimate. LTE is so fast that download speeds can rival cable or DSL.

Maps

Admittedly, this isn't an issue with the phone itself, but we'd be remiss if we didn't mention the biggest complaint every user has had with the iPhone 5 thus far: the unequivocal failure of Apple's Maps across the board. Just why is it such a disappointment? Oh, let us count the ways.

Maps lacks key details on prominent cities and has bizarre quirks. In one instance, an entire town was in the wrong location, and some users also found duplicate islands.

Apple's new app displays more road names than place names, and does away with color-coded roads, so, navigating to a specific point using pinch and zoom is much trickier.

The app's biggest drawback is its lack of public transportation directions, so if you haven't mastered the subway yet, you won't be getting any help from Maps. And while asking for subway directions doesn't work particularly well, according to Engadget, the app actually does offer public transportation directions. However, if you choose that option it shoots you straight into the App Store with a search for "Routing Apps," a search that currently has zero results.

While Apple's maps features a 3-D "Flyover" view of some central cities, they lack Google's very useful ground-level photographic street views. And even though Apple's maps are fairly accurate, they reportedly tend to default to a more zoomed-in view than Google's, making them look emptier until you zoom out.

Even Google Maps designer Fred Gilbert who worked with Apple on the original Google Maps app for the first iPhone voiced his incredible disappointment with Apple Maps over Google+, saying, "as one of the original designers of Google Mobile Maps I remember how difficult it was working with Apple. But this just blows my mind," according to seroundtable.com.

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